Privacy Policy

1. Data We Collect

We collect personal data necessary to provide legal services and administer the client relationship:

• Name, identity card number and contact details (email, phone, address)
• Information about the deceased — name, identity card, date of death
• Estate documents provided for review — titles, bank statements, wills, EPF documents
• Information about beneficiaries and their locations
• Website enquiry data submitted via the contact form (name, email, phone, message)
• Website usage data collected via cookies (see Cookie Policy)

2. How We Collect Data

• Directly from you — during appointments, by email, phone or through the website contact form
• From documents you provide relating to the estate
• From third parties — courts, land registries, financial institutions — in the course of administering the estate
• Through website analytics cookies (with your consent)

3. Legal Basis for Processing

We process personal data under the following bases as set out in the Personal Data Protection Act 2010 (Malaysia):

• Contract: processing necessary to provide the legal services you have engaged
• Legitimate interests: maintaining client records, following up on matters in progress, internal administration
• Legal obligation: retaining records as required by the Legal Profession Act 1976 and related regulations
• Consent: for marketing communications and optional cookies (where applicable)

4. How We Use Personal Data

• To provide estate administration, title transfer and document inventory services
• To correspond with courts, land registries, financial institutions and other parties on behalf of the estate
• To prepare legal documents, fee agreements and client correspondence
• To respond to enquiries submitted through the website
• To maintain client files as required by professional regulations
• To improve the website using aggregated analytics data

5. Data Sharing

Personal data is shared only where necessary for the matter engaged or required by law:

• Courts, land registries and government bodies in Malaysia as required by the legal process
• Financial institutions holding estate assets — banks, EPF, insurance companies
• Overseas notaries and authorities where the matter requires it
• Professional indemnity insurers if a claim arises
• Website hosting and analytics providers (under data processing agreements)

We do not sell or share personal data for marketing purposes.

6. Data Retention

Client files are retained for a minimum of seven years after the matter is closed, as required by the Legal Profession Act 1976. Website enquiry data not resulting in an engagement is held for twelve months. Analytics data is retained in aggregated form only.

7. Data Protection Measures

• Physical client files held in locked storage accessible only to authorised staff
• Digital files encrypted and access-controlled
• Email communications containing personal data sent over encrypted channels where possible
• Staff handling client data are bound by solicitor-client confidentiality obligations
• Website contact form data transmitted over HTTPS

8. Cookies

The website uses cookies for analytics and functionality. Details of the cookies used and how to manage preferences are set out in the Cookie Policy.

9. Your Rights Under Malaysian Law

Under the Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent to processing where consent is the basis
• Request that processing be limited in certain circumstances
• Object to processing for legitimate interest purposes

To exercise these rights, write to [email protected]. We will respond within thirty days.

10. Third-Party Links

The website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies separately.

11. Children

Our services are provided to adults (18 years and over). We do not knowingly collect personal data from persons under 18. Where a minor is a beneficiary of an estate, data relating to them is processed only to the extent required by the legal matter and in accordance with applicable Malaysian law.

12. Data Breaches

In the event of a personal data breach likely to result in significant harm, we will notify affected individuals and the relevant authority in Malaysia as required by applicable law and without undue delay.

13. Changes to This Policy

We may update this policy from time to time. The current version will be available on this page with its effective date. Continued use of the website after a policy change constitutes acceptance of the revised policy.

14. Contact

For data-related enquiries: [email protected]
Akar Jati, 52 Jalan Meru, 41050 Klang, Selangor, Malaysia.